Yallaresorts.com
Sign inSign Up

Cancellation Policy

Last updated: March 2024

1. Membership Cancellation

1.1 Monthly Membership

  • Cancel anytime through your account settings
  • Cancellation effective at end of billing period
  • No partial refunds for unused days
  • Benefits available until period ends

1.2 Annual Membership

  • 30-day money-back guarantee for new members
  • Pro-rated refund after 30 days
  • Written notice required for cancellation
  • Benefits available until period ends

2. Hotel Booking Cancellations

2.1 Standard Bookings

  • Free cancellation up to 24 hours before check-in
  • Cancellation fees vary by property
  • Full refund for eligible cancellations
  • Member support available for assistance

2.2 Special Rate Bookings

  • Non-refundable rates clearly marked
  • Modified cancellation terms may apply
  • Casino package cancellations per property policy
  • yallaresorts.com member priority support

3. Casino Event Cancellations

3.1 Tournament Registration

  • Full refund 48 hours before event
  • Credit for future events if cancelled within 48 hours
  • No refund for no-shows
  • Transferable to other yallaresorts.com members

3.2 VIP Experiences

  • 72-hour notice required for full refund
  • Partial credit for late cancellations
  • Force majeure exceptions
  • Rescheduling options available

4. Refund Process

4.1 Standard Refunds

  • Processed to original payment method
  • 5-10 business days processing time
  • Email confirmation sent
  • Support available for inquiries

4.2 Credit Options

  • yallaresorts.com credit available instead of refund
  • Bonus credit for choosing yallaresorts.com credit
  • 12-month validity
  • Transferable to future bookings

5. Modifications

5.1 Date Changes

  • Free modifications 24+ hours before check-in
  • Subject to rate differences
  • Based on availability
  • One free change per booking

5.2 Room Changes

  • Free upgrades for yallaresorts.com members when available
  • Downgrades eligible for price adjustment
  • Subject to availability
  • Member support assistance

6. Force Majeure

We may make exceptions to this policy for:

  • Natural disasters
  • Government restrictions
  • Health emergencies
  • Other extraordinary circumstances

7. Contact Us

For cancellation assistance: